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Have a Question? See Our FAQs

Question: Is there a limit to how many devices that can connect to RangeXTD?

Answer: No, there is no limit, so you and your family can all connect to the extended Wi-Fi signal no matter where you are in your home.

Question: Can I move the RangeXTD after it’s been installed?

Answer: Yes! Unlike your router, RangeXTD does not have to be plugged into a phone jack, so you can relocate it to any outlet in your home at any time!

Question: Does RangeXTD work with my older devices?

Answer: RangeXTD works with computers, laptops, phones, smart TV’s, and more! Any model, any generation— if it connects to Wi-Fi, it can connect to RangeXTD.

Question: How fast is RangeXTD’s connection?

Answer: RangeXTD works up to 300Mbps.

Question: Can I install multiple RangeXTD’s for an even stronger, more spread-out signal?

Answer: Yes! With additional RangeXTD’s, you can extend your wireless internet signal even further and create an even stronger connection for all your devices, but daisy chain is not recommended.

Question: Where should I place the device?

Answer: The ideal location is half-way between your wireless router and your computer, but the device MUST be within the wireless range of the wireless router.

Question: Can I use WPS method to connect my device when my router is using WEP?

Answer: WPS supports WPA/WPA2 security, if your router is using WEP security you will need to reconfigure the security setup of your router to WPS.

Question: What speed should I expect?

Answer: Depending on the structure of your home and the speed of your existing router 300Mbps plus.

Question: What range should I expect from my RangeXTD?

Answer: Theoretically, in indoor conditions the Wi-Fi signal can extend up to 70 meters or 230 feet depending on obstructions.

Question: Is the device secure?

Answer: The device supports WAP and WAP2 for protected setup (Wi-Fi Protected Access®: WPA-PSK, WPA2-PSK).

Question: I did not find the device name (SSID) for the Wi-Fi Booster. What do I do?

Answer: Firstly, check if the indicator light on the booster is blinking, the device needs few seconds to prepare the Wi-Fi signal. Make sure your internet source is close to the device, so you are in its range, if SSID still not show up in your Wi-Fi list, try to disable Wi-Fi on your PC or phone and enable again. Or forget the SSID name you did setup and then search again.

Question: Can I reset the device to factory settings?

Answer: YES, Find the Reset button on the side surface of the device, then plug the device to power, wait for a few seconds. Then press the reset button for about 3 seconds, the device is reset.

Question: Can I move the device to other places after I set it up?

Answer: Yes, for first-time setup, you may need to place the device closer to the router. After you’ve set up your device you can move it to a farther location.